Video Call Center for the Deaf & Live Sign Language Interpretation
Voice, WhatsApp, social media
4D operates through an integrated operational and technical ecosystem aimed at transforming organizational challenges into smart digital solutions that improve customer experience, increase performance efficiency, and accelerate digital transformation. The company combines human expertise, modern technologies, artificial intelligence, and advanced contact centers to provide a comprehensive professional experience tailored to the needs of government entities, the private sector, healthcare, and finance. 4D provides omnichannel CX solutions that enable organizations to communicate with their customers easily and professionally across various digital and voice channels, all within a unified platform that ensures rapid response, service quality, and communication continuity. These solutions help organizations build an integrated and flexible experience that keeps pace with digital transformation and meets modern customer expectations by managing all channels from a single, highly efficient location. 4D does not just provide technical services; it acts as a strategic partner, helping organizations continuously develop, improve service quality, and raise customer satisfaction levels.
4D's deaf video call service is a Saudi platform that lets deaf and hard-of-hearing customers reach your organization through a video call, interpreted live by a certified sign language interpreter. Users join by link or QR code with no app or registration. The service runs 24/7 across all regions of Saudi Arabia from our offices in Riyadh and Hail, with data hosted in the Kingdom
How the service works in 4 steps
① Access via a link or QR code
② Start a video call
③ Communicate through a sign language interpreter
④ End the call and rate the service
.jpeg)
• Call routing by department with the option to add additional participants
• Real-time reports, call evaluation, and employee performance analysis
• Customizable waiting screens and welcome messages aligned with your brand identity
• Web sign language avatar and a WCAG 2.1-compliant accessibility tool
.png)
Why 4D?
Because 4D possesses experience in contact centers and integrated technical solutions that help organizations deliver an advanced and comprehensive user experience, with technical and operational support and a specialized team to ensure easy access to services.
What do you achieve with 4D?
• Empowering the deaf and hard-of-hearing community to access services
• Improving user experience
• Supporting digital inclusion
• Enhancing the efficiency of service providers
• Achieving service equality
• Supporting digital transformation and Saudi Vision 2030
What do you achieve with 4D?
Enhance Beneficiary Experience
Faster and clearer interaction across all government communication channels.
Reduce Response Time
Intelligent request routing shortens the time from the first contact to resolution.
Enhance Team Efficiency
Unified tools and data empower teams to work with greater fluidity.
Improve Service Quality
Standardized service benchmarks that reflect the organization's commitment to beneficiary satisfaction.
Reduce Operational Costs
Automating repetitive tasks reduces the operational burden on the organization.
Digital Transformation Support
Solutions that integrate with smart city initiatives and Saudi Vision 2030.
Enabling the deaf and hard-of-hearing community to access services
Improving user experience
Supporting digital inclusivity
Enhancing the efficiency of service providers
Achieving equality in service delivery
How does 4D help entities provide better services for the deaf and hard of hearing?
"We help organizations in Saudi Arabia scale customer service, improve efficiency, and deliver human-centric experiences that build trust."
FAQ
ما القنوات التي تدعمها 4D في تجربة العملاء متعددة القنوات ؟
تدعم 4D العديد من قنوات التواصل مع العملاء، بما في ذلك المكالمات الصوتية، واتساب، وسائل التواصل الاجتماعي، المحادثات المباشرة، البريد الإلكتروني، والرسائل النصية من خلال حلول موحدة ومتطورة.
How does 4D help organizations provide better services for the deaf and hard of hearing?
4D helps government and private entities provide a sign language video call service through an easy and secure digital platform, allowing instant communication between the user and the entity via professional interpreters, which facilitates completing transactions and improves the customer experience.
What is a video call center for the deaf?
A service that lets deaf people contact any organization through a video call, where a certified sign language interpreter translates live between sign language and spoken Arabic, so they can complete transactions independently without visiting a branch
Do deaf customers need to download an app?
No. Customers join via a link or QR code from their phone or computer, with no app download and no registration.
Is the service available in Riyadh, Hail and the rest of Saudi Arabia?
Yes. The service is fully digital and covers all regions of Saudi Arabia. 4D has its headquarters in Riyadh (Al Taawun) and an office in Hail (Al Wasita).
Are the interpreters certified, and when is the service available?
Yes. The service uses licensed, certified sign language interpreters and runs 24/7.
How does the service help with Saudi disability rights compliance?
Saudi Arabia's Law on the Rights of Persons with Disabilities requires entities to adopt alternative communication methods, including sign language. The service provides that channel immediately, with reports that document call volume and quality.
What is the difference between video remote interpreting and the web avatar interpreter?
Video remote interpreting is a live call with a human interpreter to complete transactions. The web avatar interpreter, on the other hand, converts your website content into sign language using a digital avatar. 4D provides both solutions.
Is call data secure?
Yes. Data is hosted in Saudi Arabia, and 4D is ISO 27001 certified.
What sectors benefit from the service?
Government entities, hospitals, banks, telecommunications and insurance companies, retail businesses, and any organization with a contact center or branches serving the public.
Chat with Our Experts
.png){kind=small}
